Question 1

What services does At Home Service provide?

Accepted Answer

We offer in-home personal training, tech support, beauty and wellness services, home repair & handyman support, pet care, kids & family support, and home cleaning. All services are delivered directly to your door.

Question 2

How does the service work?

Accepted Answer

You choose the service, book a time, and a certified, background-checked professional comes to your home with everything needed. No equipment or preparation is required from your side.

Question 3

Which areas do you serve?

Accepted Answer

We currently serve Toronto, Richmond Hill, Vaughan, Aurora, Markham, Newmarket, North York, and the Greater Toronto Area (GTA).

Question 4

Do I need to prepare anything before the appointment?

Accepted Answer

No. Your service provider will bring any required tools, equipment, or materials. If something specific is needed, we will notify you in advance.

Question 5

How do I book a service?

Accepted Answer

You can book online through our website, select your preferred service and time, and receive instant confirmation.

Question 6

Can I book multiple services on the same day?

Accepted Answer

Yes. You can book several services back-to-back or at the same time depending on availability.

Question 7

Do you offer same-day or next-day appointments?

Accepted Answer

Yes, depending on availability. We recommend booking early for guaranteed time slots.

Question 8

How can I cancel or reschedule an appointment?

Accepted Answer

To cancel or reschedule an appointment, please provide at least 24 working hours' notice.

Question 9

How do I reschedule an appointment?

Accepted Answer

You can reschedule directly through your confirmation email or by contacting us. No fees apply with 24+ working hours’ notice.

Question 10

What are the consequences of missing an appointment?

Accepted Answer

If you miss a session without notice, you may be charged the full session fee as the provider reserves that time for you.

Question 11

Which payment methods are available?

Accepted Answer

We accept credit cards, debit cards, e-transfers, and offer payment plans for select services. You can choose to pay upfront or opt for a weekly, bi-weekly, or monthly plan based on the service.

Question 12

Do I need to pay anything upfront?

Accepted Answer

Most services do not require upfront payment. Some may require a small deposit for long sessions or specialty bookings.

Question 13

Are your staff certified and background-checked?

Accepted Answer

Yes. All trainers, technicians, and service providers are certified, insured, and double background-checked for your safety and peace of mind.

Question 14

Do providers bring their own equipment?

Accepted Answer

Yes. Whether it’s tools, beauty equipment, training gear, or cleaning supplies, everything required is brought to your home.

Question 15

What if I’m not satisfied with the service?

Accepted Answer

We offer a 100% Satisfaction Guarantee. If you’re not happy, we will fix the issue or provide a replacement session — your choice.

Question 16

How can I contact you?

Accepted Answer

You can reach us by email at info@athomeservice.ca ()or through the chat button on our website.

Frequently Asked Questions (FAQ)