Terms Of Service

Terms of Service – At Home Service

Effective Date: August 5, 2025

Welcome to At Home Service ("we," "us," "our"). By booking any of our services, visiting our website, or using our platform, you agree to the following Terms of Service. Please read them carefully.

1. About Us

At Home Service is a platform that connects clients with mobile personal trainers and wellness professionals who provide in-home, park, condo, studio, or virtual sessions throughout the GTA.

2. Independent Contractors

All professionals listed on our platform are independent contractors, not employees of At Home Service.
We are not responsible for their actions, conduct, or performance.

We do not accept responsibility for injury, theft, damage, harassment, lateness, or any negative experience that occurs during or after a session.

3. Our Responsibility (or Lack of It)

At Home Service only facilitates connections between clients and professionals.
We are not liable for:

• Any injury, pain, or health issues during or after sessions.

• Stolen or damaged personal property

• Aggressive or inappropriate behavior by trainers or clients

• Unmet fitness or wellness goals

• Any misconduct or disagreement between client and provider

Use our services at your own risk. You are responsible for your space and safety.

4. Bookings & Payments

• All bookings must be made online via our official website.

• Payment must be made in advance unless otherwise arranged.

• We do not accept cash or offline payments without prior agreement.

5. Cancellation & Refund Policy

• Cancel at least 24 hours in advance to receive a full refund.

• No-show or last-minute cancellations are non-refundable.

• Your first session comes with a 100% Satisfaction Guarantee — if you are unhappy, contact us within 24 hours for a full refund, no questions asked.

6. Trainer Availability

We do our best to match you with a trainer of your choice. However, we cannot guarantee:

• Trainer availability at your preferred time

• A specific trainer long-term

• Exact training style match

We reserve the right to change your assigned trainer without notice if needed.

7. User Conduct

You agree to:

• Behave respectfully with trainers and team members

• Provide a safe, clean, and suitable environment for in-person sessions

• Avoid inappropriate, illegal, or abusive behavior

• Not attempt to steal or hire trainers outside the platform (this is strictly prohibited)

Violation of these rules may result in being banned from the platform.

8. Trainer Conduct

All trainers are expected to:

• Maintain professional boundaries

• Be punctual and respectful

• Respect client privacy

• Follow our code of conduct and health/safety policies

Clients are encouraged to report any trainer concerns to us immediately.

9. Limitation of Liability

To the maximum extent allowed by law, At Home Service is not liable for:

• Injuries, accidents, or complications

• Emotional distress

• Equipment malfunctions

• Theft or loss of property

• Any damages, direct or indirect, arising from use of our services

10. Privacy

We take your privacy seriously. Please read our Privacy Policy to learn how we protect your information.

11. Changes to Terms

We may update these terms at any time. Continued use of our website or services means you accept those changes.

12. Contact Us

If you have questions or concerns, email us at:
📧 info@athomeservice.ca