Privacy & Policy

Effective Date: July 2025

At Home Service (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial or international regulations. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you access our website, mobile services, or platform.

1. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact: Full name, phone number, email, mailing address

• Booking Details: Service preferences, provider gender/language choice, time/location of appointments

• Sensitive Information (with your consent): Health or accessibility notes (e.g., injuries, medical history relevant to the service)

• Payment Data: Processed securely via third-party providers (e.g., Stripe) — we do not store full credit card details

• Device & Usage Data: IP address, browser type, pages viewed, session timestamps, via cookies and analytics tools

You are not obligated to provide sensitive data. However, withholding certain details may affect service delivery or customization.

2. Why We Collect Your Data

We collect and use your personal information for the following lawful purposes:

• To verify identity and create your client account

• To process service bookings and payments

• To personalize services and provider matching

• To comply with legal, tax, and insurance obligations

• To respond to inquiries and provide customer support

• To send service-related updates, marketing (if you opt-in), and satisfaction surveys

• To maintain platform security and prevent fraud

3. Consent

By using our platform and submitting personal information, you consent to its collection, use, and disclosure as outlined in this policy. Where required, we obtain explicit consent for health or sensitive data.

You may withdraw consent at any time by contacting: privacy@athomeservice.ca

4. How We Share Your Information

We do not sell or rent your personal information. We only disclose data to:

• Independent professionals delivering your services (only necessary info)

• Third-party service providers, including payment processors, analytics tools, cloud platforms, legal and compliance providers

• Government or regulatory authorities when legally required (e.g., subpoenas, audits, claims)

All vendors and professionals are contractually obligated to comply with data protection standards.

5. Data Security & Breach Prevention

We implement strict safeguards, including:

• SSL encryption across all pages and transactions

• Role-based data access controls

• Encrypted data storage and backup

• Regular platform vulnerability assessments

In the event of a data breach involving your personal information, we will notify affected users and regulators as required under PIPEDA.

6. Data Retention

We retain your data:

• As long as you are an active client or service provider

• For at least 6 years after your last transaction to comply with legal and financial obligations

• For marketing or service enhancement (with consent)

You may request deletion of your data unless legally required to retain it.

7. Your Rights (Canada, EU, and International)

You have the right to:

• Access your personal information

• Correct inaccuracies

• Withdraw consent for non-essential processing

• Request deletion, restriction, or portability (if applicable)

To exercise these rights, email privacy@athomeservice.ca. We will respond within 30 days as required by law.

8. Cookies & Tracking Tools

We use cookies and similar technologies for:

• Website functionality

• Session performance

• Traffic analytics (e.g., Google Analytics, Wix Analytics)

You can manage or disable cookies in your browser settings. Disabling some cookies may affect platform usability.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors without verifiable parental consent. If we discover that we’ve collected data from a child without consent, we will delete it promptly.

10. International Users & Data Transfers

Although we are a Canadian company, we may use global service providers. Your data may be stored or processed in the U.S., EU, or other jurisdictions. All data transfers follow applicable privacy and data protection laws and are protected via secure contracts or frameworks (e.g., Standard Contractual Clauses where required).

11. Limitation of Liability

While we implement industry-standard security practices, no system is 100% secure. By using our platform, you acknowledge and accept that we are not liable for unauthorized access, disclosure, or misuse of your personal data beyond our reasonable control.

12. Policy Updates

We may update this Privacy Policy to reflect changes in technology, law, or business practices. Updates will be posted on this page with a revised “Effective Date.” Continued use of our services after updates means you agree to the revised terms.

13. Contact Us

If you have questions, complaints, or requests related to privacy or data protection, contact us at:
📧 info@athomeservice.ca